Cancellation Polices:

Please refer to cancellation policy that corresponds with your reservation. If you received an invoice via email, the appropriate cancellation policy will be located inside that invoice. If you are unsure of which cancellation policy applies to your reservation or do not see that policy listed, please contact our office and we will be glad to assist you.​

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Activity Cancellation Policies:

Upon booking, these activities require a 50% non-refundable deposit. The remaining balance for your activity is due one week before the date of the reservation.

Rafting, Canoeing/Kayaking Trips & Shuttles, SUP Rainbow Mist, Hiker Shuttles, Unguided Duckie Trips, Tubing: 

• 30 days or more before trip date: Full refund minus a 10% processing fee.  
• One week or more before trip date: 50% non-refundable deposit If the reservation is paid in full, the full payment can be applied toward another reservation within one year of the original reservation date, or refund the balance  
• 72 hours or more before the trip date: If the reservation is paid in full, the full payment can be applied toward another reservation by the end of the calendar year.  
• Less than 72 hours before the trip date: All payments are non-refundable  

Zipline, Cumberland Star Riverboat, Rainbow Mist:

• Cancellations or date changes made more than 24 hours before the start time of the trip will receive a full refund, minus a 10% processing fee.  
• Cancellations or date changes made less than 24 hours before the start time of the trip will forfeit their ticket price. Please note that purchased tickets *are* fully transferable to another party.

Electric Bike Rentals:

• Cancellation Policy For Rented Items: If the reservation is cancelled 24 hours or more in advance, you get a full refund less a $10 processing fee. If the reservation is cancelled within 24 hours, you are charged a one-day rental fee for each item. (Weather cancellation exceptions apply at the discretion of rental program management.)

​Lodging Cancellation Policies:
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Upon booking, our Resort Cabins require payment in full.

Resort Cabins (Star Falls Resort Cabin and Couple Cabins):

• Cancellations received 2 months or more prior to the check-in date will be given  a full refund minus a $30 processing fee.
• Cancellations made 1 month or more prior to the check-in date will be given a credit good for a full year from the original reservation date.
• Cancellation less than 30  days prior will forfeit all payments. Reduction of the number of nights from the original reservation will invoke the cancellation policy for those nights. 

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Upon booking, Rustic Cabins and Campground Sites require the first night's stay as a non-refundable deposit to confirm your reservation. The remaining balance is due one week before your reservation date.
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Rustic Cabins and Campground Sites: 
(Covered Wagons, Super Cozy Cabins, Cozy Cabins, Tent camp-sites, RV sites)

• 30 days or more before reservation date: Full refund minus a 10% processing fee.  
• One week or more before reservation date: First nights stay is a non-refundable deposit, If the reservation is paid in full, the full payment can be applied toward another reservation within one year of the original reservation date, or refund the balance.
  
• Less than one week before the reservation date: All payments are non-refundable.