What if we want to cancel?
Cancellations depend on the trip you have reserved?
Whitewater Rafting, Canoeing, Kayaking, Tubing, Rainbow Mist SUP, and River Shuttles
Cancellations made one month or more prior to the reservation date will be given a full refund minus a 10% processing fee.
Reservations cancelled less than one month, but more than one week prior to your reservation date will forfeit their deposit, unless reservation is paid in full. Then the payment can be applied to another reservation within one year from the original reservation.
Reservations cancelled less than one week, but more than 72 hours prior to the reservation date are eligible for a credit until the end of the calendar year, as long as the reservation is paid in full.
Reservations cancelled less than 72 hours from the reservation date forfeit the entire payment.
Payment due at the time of booking varies depending on the trip you booked. For trips not paid in full when you book the remaining balance is due in full one week before the reservation date. If the balance payment isn't made the reservation will be adjusted to cover only the number of guests for which payment has been received.
Rainbow Mist and Cumberland Star Riverboat Lunch Cruise
Cancellations made more than 24 hours prior to the reservation date are eligible for a refund minus a 10% processing fee.
Cancellations made less than 24 hours prior to the reservation date forfeit their payment.
What if rains?
Trips go out rain or shine! You are going to get wet anyway. And many guests find that the rain helps keep them cool during the summer as well making the trip a more enjoyable experience.
What if there is lightning?
As you are paddling down in the river lightning isn't a big worry. Lightning tends to pass pretty quickly in the area, usually less than 15 minutes. On our guided trips, our guides are trained to know when they should pull off the river. On our unguided trips you can pull off the water for a few minutes and wait for the storm to pass.
What should I wear?
This depends on the time of the year you are paddling. During the summer you should dress to be wet, not only will you get wet on your trip, but stopping for a swim is great way to cool off during the summer. Cotton t-shirts and swim shorts are a popular option during the summer. During cooler weather you should favor synthetic fabrics that will dry quickly. We also have wet suits and paddling jackets available for rent.
What about shoes?
You don't want to watch as your shoes float downstream. so wear shoes that stay on your feet. All shoes should tie, strap, velco, or buckle. You want to avoid shoes like flip flops, crocs and clogs.
What’s the cancellation policy?
Campsites and Rustic Cabins
Cancellations made one month or more prior to the check in date will be given a full refund minus a 10% processing fee.
Reservations cancelled more than one week but less than one month prior to the reservation date will not be eligible for a refund, but the deposit can be applied toward another reservation within one year of the original reservation.
Cancellations less than one week from the reservation date forfeit their entire payment.
Payment for the first night is due at the time of booking, remaining balance is due in full one week from the start of the reservation. If balance payment isn't made the reservation will be adjusted to cover only the nights for which payment has been received.
Cancellations made 2 months or more prior will be given an full refund minus a $30 processing fee.
Cancellations made 1 month or more prior to check-in date will be given a credit good for a full year from the date of the original reservation.
Cancellations made less than 30 days from check-in date will forfeit all payments.
Reduction of nights will invoke the cancellation policy for those nights.
When can I check in? When is check-out in the morning?
Check in is at 3:00 PM if you get in after we close we will leave a map out for you and contact you with any additional information.
Check-out is at 11:00 am.
Can I check in early?
Currently, due to Covid-19, we are unable to allow early check-in
We do allow early check-in when the site or cabin is available. During peak season campsites and cabins are subjected to an early check-in fee.
Is there wifi?
Yes, we do have wifi available at most of the sites. We have several hotspots scattered throughout the property. The backwoods tents sites don't have wifi signal at site because of all the trees, but we have wifi at the main building as well as the RV bathhouse and places to sit and work at both.
Are you pet friendly?
All of our campsites and most of our cabins are pet friendly. However pets aren't allowed in Star Falls Cabin, or the Covered Wagons.
Is there a gate that locks at night?
.No, we don't have a front gate.
Do you have a map where I can see where everything is located??
.Of course! You can check out our Site Map to see where the bathrooms, campsites, snack bar and main building are all located.
Is there a weight limit?
Yes, for the Big Zipper line you have to be at least 65lbs and under 200lbs. For the Little Zipper line you have to be under 90lbs and at least 5 years old or 40 inches tall.
What should I wear?
Closed toed shoes are the biggest thing that people miss. During the summer lots of people are running around in sandals, but for the zipline you need to have shoes that stay on your feet and cover your toes. You also want to avoid items of clothing that are flowy and could blow around a lot as you are zipping down the line.
How long does it take?
The actual ride down the line doesn't take too long. But we recommend leaving about an hour in your schedule to get signed up, sign waivers, get harnessed up, zip across the line and get unharnessed at the end.