Frequently Asked Questions |
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River TripsWhat if we want to cancel? Cancellations depend on the trip you have reserved. Whitewater Rafting, Canoeing, Kayaking, Tubing, Rainbow Mist SUP, and River Shuttles Cancellation policies for the above trips can be found by clicking here. What if it rains? Trips go out rain or shine! You are going to get wet anyway. And many guests find that the rain helps keep them cool during the summer, as well as making the trip a more enjoyable experience. What if there is lightning? As you are paddling down the river, lightning isn't a big worry. Lightning tends to pass pretty quickly in the area, it usually lasts less than 15 minutes. On our guided trips, our guides are trained to know when they should pull off the river. On our unguided trips, you can pull off the water for a few minutes and wait for the storm to pass. What should I wear? This depends on the time of year that you are paddling. During the summer you should dress to be wet, not only will you get wet during your trip, but stopping for a swim is a great way to cool off during the summer. Cotton t-shirts and swim shorts area a popular option during the summer. During cooler weather you should favor synthetic fabrics that will dry quickly. We also have wet suits and paddling jackets available for rent. What about shoes? On our whitewater rafting, shoes that strap, tie, velcro, or buckle are a requirement. No flip flips, clogs or crocs will be permitted on the trip. All other river trips are less strict on the shoe policy. While we encourage you to stick to the same policy as the whitewater rafting, as long as shoes are worn you will be fine. LodgingWhat if we want to cancel? Cancellations depend on the type of lodging you have reserved. Lodging Cancellation Policies Lodging cancellation policies can be found by clicking here. What time is check-in? Check-in is at 3:00 pm est. What time is check-out? Check-out is at 11:00 am est. Can I check in early? We do allow early check-in if the site or cabin you have rented is available. During our peak season, campsites and cabins are subject to an early check-in fee. Please contact us if you have questions or would like to see if an early check-in is available to you. Is there WiFi? Yes, we do have WiFi available throughout the campground. The backwoods tentsites do no have WiFi signal at them. Guests at these sites are welcome to utilize the porch of the main reservationist building, and the porch of the WASH building bathhouse, as both have places to sit and work. Is your campground pet friendly? Our campground, and most of our cabins, are pet friendly to FRIENDLY PETS. Star Falls and the Covered Wagons are pet free lodging options. Please remember: Pets are required to remain leashed to ensure their safety, and the safety of our other guests and their pets. Please ensure you are picking up any pet waste your pet may leave behind. Is there a gate that locks at night? No, we don't have a front gate. Do you have a map of the campground and where everything is located? Of course! You can check out our campground site map to see where the bathrooms, campsites, snack bar, and main building are all located! Zip LineWhat if we want to cancel? Cancellations depend on the trip you have reserved. Zipline Cancellation Policy The zipline cancellation policy can be found by clicking here. Is there a weight limit? Yes, for the Big Zipper line you have to be at least 65 lbs and under 275 lbs. For the Little Zipper line you have to be at least 5 years old or 40 inches tall and under 90 lbs. What should I wear? Closed toed shoes are required for the zipline. Crocs are acceptable for the zipline. You want to avoid items of clothing that are flowy and could blow around a lot as you are zipping down the line. Longer shorts or pants typically work just fine! How long does it take? The actual ride down the line doesn't take too long. But we recommend leaving about an hour in your schedule to get signed up, sign waivers, get harnessed up, zip across the line, and to get unharnessed at the end. |
